Privacy Policy

1. Introduction

At AD Automotives Smash Repairs, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our smash repairs and automotive services, or communicate with us.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

We collect information that helps us provide you with the highest standard of automotive repair services. This may include:

• Personal Identification Information: Name, email address, phone number, and residential/billing address.
• Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), registration details, and insurance policy information.
• Financial Information: Payment details, credit card information, or bank details processed securely through our payment gateways.
• Digital Information: IP address, browser type, operating system, and website usage data collected via cookies when you browse our site.

3. How We Use Your Information

Your data is strictly used to enhance your experience and fulfill our professional obligations. Specifically, we use your information to:

• Provide accurate estimates, quotes, and automotive repair services.
• Communicate directly with your insurance provider to facilitate seamless claim processing.
• Process payments and maintain accurate billing records.
• Schedule appointments, send reminders, and provide updates regarding your vehicle's repair status.
• Improve our website functionality, customer service, and overall service offerings.
• Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing & Disclosure

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

• Insurance Companies: With your consent, we share necessary vehicle and personal details with insurance assessors to process claims.
• Service Providers: Trusted third-party vendors (e.g., towing services, part suppliers, payment processors) who assist us in operating our business, provided they agree to keep your information confidential.
• Legal Requirements: If required by law, subpoena, or to protect the rights, property, and safety of AD Automotives, our customers, or others.

5. Data Security

We implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights & Choices

As a customer, you have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal data, subject to legal and operational retention requirements.
• Opt-out of promotional communications at any time.

7. Cookies and Tracking Technologies

Our website utilizes "cookies" to enhance user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

8. Changes to This Privacy Policy

AD Automotives reserves the right to update this Privacy Policy periodically. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.